Yup. They’ve done it to me again.
I uploaded the stuff for the Eusebius paperback three weeks ago. Yesterday I got impatient and asked where the proof was — no reply. Today I got onto their chat system, and they tell me my order wasn’t processed because the book files were not uploaded! Oh yes they were!
Better still, the chat “representative” is now giving me the run-around — “contact my client representative” (who didn’t reply yesterday).